Our Charter 

• The charter will be owned, known and energized by every team member.
• Remember…We are ladies and gentlemen, assisting ladies and gentlemen.
• Our 3 steps of service will be practiced by every team member.
• Always act professionally in every aspect of the business. Do not compromise yourself or the business
• Communication needs to be open & honest regardless of the situation
• Smile and be positive…we are all on stage. Put a smile into your voice
• Use the proper vocabulary with your clients
• Create a positive work environment. Practice teamwork at every possible opportunity
• Be an ambassador for the business inside and outside the workplace. Always talk positively. No negative comments
• Any employees who receives a complaint, owns the complaint
• Use client feedback as a way to make our business grow and become even more unique. Report all complaints immediately.
• Be knowledgeable on company information so as to satisfy client requests
• Use proper telephone etiquette;
• Ask permission to transfer
• Ask permission to put on hold
• Do not screen calls
• Always recommend company products and services before recommending outside services
• Dress and presentation standards are to be immaculate
• Every team member has the right to work in a safe environment and should feel comfortable in communicating unsafe conditions or situations
• Protecting the assets of FKM Global is the responsibility of every team member
• Work with peoples strengths to benefit the entire business
• Your weaknesses should not be an excuse for not doing

• Commitment, attention to detail and follow-up will be traits that every team member displays

Our Vision | Our Mission |  Our Charter